QA

What is the minimum amount of coffee that I can purchase?

One full bag of coffee in bulk, which can weigh anywhere from 50kg to 100kg depending on the country of origin.

What are the methods of payment?

Check, money order, wire transfer, credit card.

What information do I need to provide to order coffee?

We require your mailing and delivery address, contact names for ordering and accounts payable, email address and phone/fax numbers.

Do I have to fill out a credit application?

If you want to establish payment terms then a credit application must be filled out and signed.

Would I get excellent customer service even though I am a small roaster?

Yes! We value all our customers equally, regardless of volume.

What are the deadlines to order coffee?

Continental Terminals, Jersey City:
We must receive your order by 1:30pm CST for next day shipments.

The Annex, San Leandro:
We must receive your order by 11:30am CST for next day shipments.

Dupuy Storage, Houston:
We must receive your order by 2:30pm CST for next day shipments.

What is the best way to communicate with your company?

You can call us directly at 713-780-7050 or toll free at 877-302-6333. You can also email us at
trading@walkercoffee.com

Do I get a discount if I order more volume?

Yes, we offer a number price breaks from 1 bag to container loads. Our pricing is also based on contract execution and payment performance.

Shipping is my main concern, what companies do you use?

We have discounts established with several LTL carriers including:

  • Central Transport
  • New England Motor Freight
  • R&L Carriers
  • US Road Freight
  • YRC Freight

Who should I speak to regarding…?

  • My invoice: First speak with your sales representative. You can also speak to Wesley Ide or Ana Fasanando at accounting@walkercoffee.com.
  • Offering lists: Carl Walker, Jim Patton, Danny Seda or Monica Walker at trading@walkercoffee.com.
  • Roasting/blending suggestions: Carl Walker, Jim Patton or Danny Seda at trading@walkercoffee.com.
  • Requesting Organic Certificates or any pertinent information for my records: Laura Freeman at laura@walkercoffee.com.
  • Marketing: Monica Walker at monica@walkercoffee.com, James Mclellan at james@walkercoffee.com.
  • QC Cupping Lab: Heather Childress at heather@walkercoffee.com.
  • Any miscellaneous topics: We are always available to discuss any issue/topic you want to discuss – do not be hesitate to call!